Terms of service

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These terms govern your use of pawguardian.store and every order placed through it. By placing an order you accept them. Please read them — they are written to be understood, not to hide anything.

Last updated: September 2026

1. Who we are

Paw Guardian (“Paw Guardian”, “we”, “us”, “our”) operates the online store at pawguardian.store. All correspondence should go to support@pawguardian.store, which is monitored Monday to Friday, 9:00–18:00.

2. Who may order

You must be at least 18 years old, or have the consent of a parent or guardian, and be legally able to enter into a contract. By ordering you confirm that the payment method used is yours or that you have permission to use it.

3. Our products

Paw Guardian sells hand-finished jewelry: beaded, tile, rope and chain bracelets, necklaces and earrings. Because pieces are made by hand from natural stone and glass, small variations in colour, tone, bead size and pattern occur between individual items. This is a property of the materials and of handmade production, not a defect, and is not grounds for a faulty-item claim — though it is of course grounds for an ordinary return if you are not happy.

Product photographs are taken in natural light and edited only for accurate colour. Screens vary, so the exact shade you see may differ slightly from the piece you receive.

4. Pricing and currency

All prices are shown inclusive of any taxes we are required to charge at the point of sale, and exclusive of import duties. Prices may change at any time, but the price you see at checkout is the price you pay for that order.

If a product is listed at an obviously incorrect price because of a technical or human error, we reserve the right to cancel the order and refund you in full rather than fulfil it. We will always contact you first.

5. Orders and acceptance

Your order is an offer to buy. Our acceptance happens when we dispatch the goods, not when you receive an order-confirmation email. We may decline or cancel an order where:

the item is out of stock or a batch fails our quality check;
we cannot verify the payment or suspect fraudulent use of a card;
the delivery address is in a territory we cannot lawfully ship to;
a pricing or description error is evident.

6. The ten-meals commitment

For every item sold, Paw Guardian commits a fixed portion of revenue to funding meals for street and shelter dogs through independent local feeding partners, calculated at ten meals per item. A “meal” is one portion of food for one dog, priced against what our partners actually pay in the markets where they operate.

Meals are funded in monthly batches after each sales period, and each feeding operation is documented in our field journal. Where an operation is delayed by weather, local permissions or partner capacity, the funding is carried forward, not cancelled.

Paw Guardian is a for-profit business, not a registered charity. Your purchase is not a donation and is not tax-deductible. You are buying a product; a defined portion of its price funds the programme.

7. The Guardian Club

The Guardian Club is a recurring membership. Each cycle you are charged the stated price, receive a piece of jewelry, and fund ten meals. Membership renews automatically until cancelled and can be paused, skipped or cancelled at any time. Full terms are on our Cancellation & subscription policy page.

8. Care and safe use

Our pieces are water-safe and made for daily wear. Avoid applying perfume, hairspray, bleach or solvents directly to stones and cords, which will shorten their life. Jewelry is not a toy: keep small pieces away from children under three and never place any Paw Guardian item on an animal. We accept no liability for injury arising from misuse of this kind.

9. Intellectual property

The Paw Guardian name, logo, product photography, written copy, page designs and field journal content are our property or used under licence. You may share our content on social media with attribution. You may not copy, resell, or use it commercially — including for competing product listings or advertising — without written permission.

10. Reviews and submitted content

By submitting a review, photograph or testimonial you grant us a non-exclusive, royalty-free right to display it on our store, in our emails and in our marketing, with your first name and location where given. We publish reviews as written and do not delete honest negative feedback; we remove content that is abusive, unlawful or plainly fake.

11. Availability of the site

We aim to keep pawguardian.store available at all times but do not guarantee uninterrupted access. Maintenance, hosting incidents and third-party outages happen. We are not liable for losses caused by the site being temporarily unavailable.

12. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including lost profit, lost opportunity or missed occasions caused by shipping delays.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Nothing here limits your mandatory statutory consumer rights.

13. Force majeure

We are not in breach of these terms where performance is prevented by events beyond our reasonable control, including carrier failure, customs action, extreme weather, civil disruption or public-health restrictions.

14. Changes to these terms

We may update these terms as the business changes. The version published on this page at the time you place an order is the version that governs it. Material changes are dated at the top of this page.

15. Governing law and disputes

These terms are governed by the laws applicable at our place of business, without prejudice to consumer-protection rules in your own country of residence. Before any formal step, please email us — nearly every dispute we have seen was a misunderstanding resolved in a single reply.