Contact us
A real person reads every email that arrives at Paw Guardian, and replies within one business day — usually much sooner. There is no ticket maze and no chatbot standing in the way.
Email us
Support hours: Monday to Friday, 9:00–18:00. Emails arriving at a weekend are answered on the next business day.
Getting the fastest answer
Include your order number — it is at the top of your confirmation email — and one line on what you need. That single detail usually saves an entire round of back-and-forth. Photographs help enormously for anything damaged or faulty.
Write to us about
- Order status and tracking — where your parcel is, and what we are doing about it if it has stalled
- Address changes and cancellations — fastest by email, and almost always possible before packing
- Returns and exchanges — we reply with instructions and the correct return address the same day where we can
- Faults and breakages — send a photo; if it broke under normal wear within six months, we replace it without a return
- Sizing and materials — ask about a specific piece and we will tell you exactly what is in it
- The Guardian Club — pause, skip, cancel or rejoin
Subject lines that route straight to the right person
- ORDER — anything about an existing order
- RETURN — returns, exchanges and refunds
- CLUB — Guardian Club membership
- PARTNER — shelters and feeding programmes proposing a partnership
- WHOLESALE — shops and organisations wanting to stock Paw Guardian
- PRESS — media enquiries and interview requests
- PRIVACY — data access, correction or deletion requests
Partnerships with shelters and feeding programmes
If you run a street-feeding route or a shelter and want to talk about becoming one of our funded partners, we would genuinely like to hear from you. Tell us where you operate, how often you feed, roughly how many dogs are on your route, and whether you are able to photograph your operations. Documentation is a condition of every partnership — it is the only reason our customers can believe the claim printed on our product pages.
Press and media
For interviews, imagery from the field, or comment on how the ten-meals model works in practice, email us with PRESS in the subject line. We are happy to explain the economics openly, including what the model cannot do.
Business details
Paw Guardian
Online store: pawguardian.store
Email: support@pawguardian.store
Support hours: Monday to Friday, 9:00–18:00
We operate online only, so there is no shop counter to visit — but the inbox above reaches the same small team that packs the parcels.
Before you write
Many questions are already answered in detail on our FAQ, Shipping policy and Exchanges & returns pages. If yours is not there, write anyway — that is what the address is for.