Shipping policy

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Everything below applies to orders placed at pawguardian.store. If your question is not answered here, email support@pawguardian.store and a member of the Paw Guardian team will reply within one business day.

1. Processing time

Every Paw Guardian order is picked, checked and packed by hand. Orders placed before 14:00 (UTC) on a business day are normally dispatched the same day or the next; orders placed after that, or at a weekend or public holiday, are dispatched on the next business day.

During new collection launches and the November–December gift season, processing can take up to three business days. If a delay affects your order specifically, we email you rather than leaving you to guess.

2. Delivery estimates

Estimates below are counted in business days from dispatch, not from the moment you order.

United States: 5–8 business days
Canada: 6–10 business days
United Kingdom & Ireland: 5–9 business days
European Union: 6–12 business days
Australia & New Zealand: 8–14 business days
Rest of world: 10–18 business days

These are estimates from our carriers, not guarantees. Customs inspections, severe weather and peak-season backlogs are outside our control, and no carrier will commit to a fixed date on a standard service.

3. Shipping rates

Free shipping on three or more pieces, to every country we deliver to, with no minimum order value. Orders of one or two pieces are charged a flat rate shown at checkout before you pay. The rate never changes after payment.

Sets count as the number of pieces they contain, so any set of three or more ships free automatically.

4. Tracking your parcel

You receive two emails: an order confirmation immediately, and a dispatch email with a tracking number once your parcel is scanned by the carrier. Tracking can take 24–72 hours to show its first movement — this is normal and does not mean the parcel is lost.

If tracking has not updated for seven consecutive days, contact us. We will open a carrier investigation and, in almost every case, simply send a replacement rather than make you wait for the outcome.

5. Address accuracy

We ship to the address entered at checkout exactly as written. Please check it carefully. If you spot a mistake, email us within two hours of ordering and we will correct it if the parcel has not been packed.

Parcels returned to us because of an incorrect or incomplete address can be reshipped once the return arrives, with postage payable again. Parcels marked “delivered” by the carrier but not found are, unfortunately, outside our liability — though we will always help you file a carrier claim.

6. Customs, duties and taxes

Prices at checkout do not include import duties or local sales taxes outside our shipping origin. Where they apply, they are levied by your own customs authority and are the recipient's responsibility. We declare every parcel accurately and at its true value; we do not mark orders as gifts or under-declare, as both are illegal.

7. Split shipments

Occasionally an order ships in two parcels — for example when one piece is finished in a later batch. You are never charged twice, and each parcel gets its own tracking number.

8. Lost, damaged or missing parcels

If your parcel arrives damaged, photograph the packaging and contents before disposing of anything and send the photos to support@pawguardian.store. Replacements for damaged or genuinely lost parcels are sent at our cost, with no return required.

9. Where your shipping fee goes

Shipping charges cover postage, packaging and handling. The meals your order funds are paid for out of the product price, not the shipping fee, so a free-shipping order funds exactly the same number of meals as a paid-shipping one.